3.1 7-Day Un-deployed Inspection Window
If an un-deployed automated sanitizer dispenser, surgical accessory rack, or premium protective face shield kit arrives with a verified manufacturing defect (such as broken chassis hinges, loose internal wiring relays, or dead digital indicator sectors), displays transit damage, or deviates from your ordered technical chassis dimensions, you may request a fresh exchange or credit replacement within 7 days of delivery. To qualify for a sanitary hardware verification claim, the items must be entirely unused, uninstalled, completely free of chemical odors, fluid residues, or tool clamp marks, and stored inside their original pristine retail packaging with all factory user documentation, interior protective bags, and safety engineering seals entirely untampered.
3.2 Clinical Hygiene & Fluid-Contact Exclusions
To maintain absolute sanitary security, biological cleanliness, and pristine infection control across our clinical hardware network, any fluid dispenser pump, nozzle assembly, chemical-holding tank, or personal protective accessory that has been filled with liquid, unsealed from its protective internal factory wraps, or introduced to an active medical clinic space cannot be returned, exchanged, or refunded under any circumstances. Furthermore, custom-configured commercial facility sanitizing arrays or high-volume wholesale business configurations are strictly excluded from standard returns.
3.3 Quality Verification & Financial Replenishment
Once your clinical cargo or logistics shipment is safely received back at our central technical distribution hub, it undergoes a rigorous diagnostic sensory test, pump structural integrity audit, and a strict sterile optical scan to confirm its original physical condition. Approved claims are processed as immediate store wallet credits or direct financial replacements within 7–10 business days. Return logistics and secure courier arrangements for verified warehouse errors or shipment discrepancies will be fully managed and covered by Puresanitize.